Assistant Store Manager - Julington Creek

Lead a team of advice and service colleagues to achieve individual and Store objectives and performance goals.,Provide day-to-day team leadership and work direction for effective delivery of complex service and advice activities, ensuring compliance.,Oversee complex sales advice activities involving multiple systems and partners.,Apply knowledge of financial concepts, products, services, and business management acumen to deliver customer advice.,Drive and reinforce advice capabilities within the team through coaching, oversight, and communication.,Possess comprehensive knowledge of the local market, competitive offers, and economic trends.,Effectively handle critical and/or high-risk issues.,Coach and develop a team to deliver exceptional customer service.,Establish work direction and role ownership for advice delivery and objective achievement.,Deliver end-to-end advice to Customers for financial management.,Contribute to business objectives by identifying advice opportunities and referrals.,Actively participate in community events, promoting the TD Brand.,Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management activities.,Interact with Customers in a warm and engaging manner, actively listening, and asking clarifying questions.,Proactively attract, acquire and retain Customers, advice opportunities and referrals to increase profitability.,Establish and support strong partnerships between colleagues for effective referrals.,Lead and reinforce Customer service activities, supporting Customers through challenging times.,Maintain optimal colleague scheduling to meet Customer demands and compliance requirements.,Act as an escalation point for Customer problem resolution.,Create personal experiences by understanding Customer needs.,Understand and support the Bank's Customer Service Strategy.,Consider the impact of decisions on TD, its Customers, and stakeholders.,Provide the highest level of Customer service to internal partners, vendors, and Customers.,Adhere to professional and inviting space in all common areas of the Store, meeting guidelines.,Lead and drive operational compliance of all Store operations (teller and platform).,Lead the team in completing day-to-day processes/transactions/activities.,Ensure the Store operates efficiently by adhering to bank policies and procedures and passing all audits.,May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management.,Develop/lead Store in Operational Excellence plan.,Perform Vault Management, including Monthly Vault and drawer audits.,Identify and mitigate risk and proactively audit for adherence to compliance, policies and procedures.,Understand and apply operating policies and procedures.,Support the timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as necessary.,Ensure documentation is accurate and reflects Customer/business intentions and relevant rules/regulations.,Support and participate in process improvement opportunities.,Ensure necessary due diligence for accuracy of all Customer transactions/activities.,Comply with the Bank Code of Conduct.,Lead and support a high performing team; provide ongoing feedback, performance reviews, and coaching.,Lead, reinforce, and embed TD's shared commitments.,Contribute to setting performance objectives for the team; track, monitor, and address/reward performance.,Ensure colleagues comply with all TDBFG policies, procedures, and guidelines of conduct.,Share knowledge, information, skills, and subject matter expertise among the team.,Support an environment where the team escalates business challenges; facilitate change.,Participate in recruitment and selection process for all hires.,Promote a fair and equitable environment that supports a diverse workforce.

Undergraduate degree or equivalent experience.,2+ years experience working with customers and/or sales in any capacity or equivalent.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Previous consumer and residential lending experience preferred.,Notary License (Preferred).,Must maintain an active registration status with NMLS upon hire.

Undergraduate degree or equivalent experience

Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required.,Domestic Travel – Occasional