The Assistant Store Manager is an experienced leader responsible for managing the daily service, sales, and operational objectives of a store location. The role focuses on leading a team to cultivate and strengthen customer relationships by delivering TD's model of convenience, sales, and advice through personalized experiences. This position requires the ability to lead the store with minimal supervision and make informed decisions regarding teller and platform operations.
Manage day-to-day service, sales, and operational objectives.,Lead a team to grow and deepen customer relationships.,Provide day-to-day team leadership and work direction.,Oversee complex sales advice activities.,Apply knowledge of financial concepts, products, services, and business acumen.,Drive and reinforce advice activities and capabilities within the team.,Effectively handle critical and/or high-risk issues.,Coach and develop advisory team members to deliver exceptional service.,Deliver end-to-end advice to customers.,Identify advice opportunities and referrals to enable business growth.,Actively participate in community events, promoting the TD Brand.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management activities.,Ensure optimal colleague scheduling for customer demands and compliance.,Act as an escalation point for customer problem resolution.,Lead and drive operational compliance for all store operations.,Perform daily store operation activities, including account maintenance, wire transfers, store opening/closing, and cash management.,Develop and lead the store's Operational Excellence plan.,Manage vault operations, including monthly vault and drawer audits.,Identify and mitigate risk, and audit for adherence to compliance, policies, and procedures.,Ensure timely and accurate completion of business processes and procedures.,Lead and support a high-performing team; provide ongoing feedback, coaching, and performance reviews.,Participate in the recruitment and selection process to build a diverse and qualified workforce.
Undergraduate degree or equivalent experience.,2+ years experience working with customers and/or sales.,Supervisory or leadership experience preferred.,Demonstrated ability to provide Legendary Customer Service.,Strong verbal and written communication skills.,Sales and Operational Management skills.,Ability to manage competing priorities.,Previous consumer and residential lending experience preferred.,Proficient in Microsoft Office.,Knowledge of banking products and services preferred.,Demonstrated organization, interpersonal, communication and decision-making skills.,Proficiency with expense management.,Notary License (Preferred).,Must maintain an active registration status with NMLS upon hire.,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.
Undergraduate degree or equivalent experience
40 hours/week
Must maintain an active registration status with NMLS upon hire.,Requires eligibility for employment with a covered financial institution under Regulation Z.,Requires eligibility for registration as a registered mortgage loan originator with the NMLS.,Requires satisfactory results on a criminal background check and a credit report check.,Occasional domestic travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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