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Full-Time
On-Site

Assistant Branch Operations Manager

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Description

The Assistant Branch Operations Manager at RBC Dominion Securities in Kerrisdale takes on a leadership role, offering operational and administrative support to the Branch Management Team and Advisor teams. Key responsibilities include managing client account activities, ensuring compliance standards are met, acting as a liaison with internal departments, providing software and process training, and overseeing branch facilities and equipment.

What We're Looking For

Instrumental in managing daily administrative operations of the branch (e.g., approving transactions, verifying requests, approving account openings). Assists with training new branch support staff and coordinates ongoing training initiatives for existing staff. Ensures compliance and internal control requirements are met. Handles branch technology access, setup, and troubleshooting.

Ideal Candidate

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Minimum Education

Certifications (Canadian Securities Course (CSC), Conduct & Practices Handbook (CPH), IR/RR licensed)

Hard Skills

Canadian Securities Course (CSC)
Conduct & Practices Handbook (CPH)
IR/RR licensed
RBC Dominion Securities' systems and procedures
Technology troubleshooting
Conflict Management
Customer Service Administration
Customer Service Management
Online Customer Support
Problem Management
Service Request Management

Soft Skills

Meticulous attention to detail
Excellent time management
Exceptional written communication
Exceptional verbal communication
Professionalism
Independent work
Interpersonal Relationship Management

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses, flexible benefits, competitive compensation, commissions, stock where applicable)
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
World-class training program in financial services

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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