Assistant Branch Manager
Description
The Assistant Branch Manager at RBC is responsible for leading and coaching a team of advisors in a dynamic, high-volume market. This role focuses on achieving team objectives, enhancing sales and referral opportunities, promoting digital literacy, and ensuring efficient problem resolution. The manager also fosters collaboration with RBC partners and supports team development through consistent sales routines.
What We're Looking For
Motivate and coach a high-performing team.
Increase team skills and capabilities to maximize sales and referral opportunities.
Enable digital education and usage.
Promote problem resolution at the first point of contact.
Build relationships and encourage collaboration across all roles with RBC partners.
Support the ongoing development of your team through consistent sales routines.
Ensure high employee engagement through talent management, development and career planning.
Deliver results through strong sales management routines and coaching ability.
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team.
Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience.
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage.
Leverage partners to establish both internal and external working relationships to support business objectives.
Address local community needs through appropriate recruitment and management practices.
Ideal Candidate
Minimum of 2 years' experience in a people management/coaching role within the financial industry.
Strong understanding of Operational Effectiveness.
Proven success in business growth, as well as establishing community and client relationships.
At least 2 years of licensed mutual fund sales experience within the last 3 years.
Mutual Funds accreditation (IFIC or CSC).
Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date.
Nice-to-have: Experience in both business and personal banking.
Nice-to-have: Strong understanding of sales management routines and ability to lead the team to action.
Nice-to-have: Entrepreneurial mindset, with the ability to seek out and develop new business.
Minimum Education
Post-secondary diploma/degree, ideally in commerce, business administration, or related experience.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be able to write an acceptable mutual fund branch management exam (BCO) within 4 months of start date if not already completed.
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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