Analyste de solutions SaaS
Description
The Analyst, SaaS Solutions role at CAA-Québec involves transforming business needs into high-performing solutions. The individual will be responsible for the management, administration, and support of enterprise applications, primarily SaaS solutions like HaloITSM and Azure DevOps. Key activities include participating in the evolution, performance, and security of systems, and collaborating on the definition and configuration of solutions aligned with business requirements. The position is full-time, 35 hours per week, with a hybrid remote work model requiring two office visits per week to either Quebec or Montreal.
What We're Looking For
Design functional solutions that meet business needs and requirements.,Configure and optimize enterprise applications, including customizations, automations, and reports.,Ensure the quality of deliverables by writing and executing test plans and cases.,Provide level 2/3 technical support and resolve complex issues.,Monitor, maintain, and update application systems to ensure performance and availability.,Manage application access, roles, and security settings.,Collaborate with suppliers for support, patches, and updates.,Participate in the integration of applications with other systems (API, SSO, etc.).,Ensure compliance with processes, governance rules, and standards related to enterprise application management.,Document configurations, procedures, and best practices to ensure knowledge continuity.
Ideal Candidate
Bachelor's Degree in information technology, information system management, or a related discipline; equivalent relevant experience will be considered.,Minimum of 5 years of experience in the administration, support, and evolution of enterprise application solutions.,Proficiency in SaaS platform administration.,Strong analytical, diagnostic, and complex problem-solving skills, including evaluating technical and operational impacts.,Knowledge of application security concepts and identity management (SSO, MFA).,Familiarity with API integrations, automation, and Agile frameworks (Scrum, SAFe).,Comfortable with Microsoft collaboration tools (Office, SharePoint, Teams).
Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Work Hours
35 hours/week
Benefits
Special Commitments
Requires travel 2 times per week to Quebec or Montreal offices.
Also Available At
About the Company
CAA-Québec
CAA-Québec is a non-profit organization that provides high-quality services in automotive, travel, home, and insurance sectors. With over 1.1 million members, the organization is committed to ensuring peace of mind through human-centric assistance and reliable expertise. Since its founding in 1904, it has become a staple of security and support for Quebecers on the road and at home.
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