Analyst, Client onboarding & Sales Support
Description
This role supports CIBC Global Transaction Banking clients by managing day-to-day service and support requests. The analyst will build and maintain relationships with internal and external stakeholders, streamline client experiences, identify cross-sell opportunities, and ensure accurate and timely communication to provide excellent service.
What We're Looking For
Act as a primary contact for assigned clients on general support inquiries and requests.,Work directly with clients to answer questions regarding account inquiries, entitlements, product capabilities, and service updates.,Coordinate changes to account information, signing authorities, and existing Cash Management products.,Ensure complete submissions to partners to reduce repetitive touch points.,Maintain organized records of requests and provide updates on outstanding/overdue items.,Follow up with internal groups on outstanding requests and escalate as necessary for timely completion.,Identify cross-sell opportunities and engage Cash Managers.,Collaborate with the Business Contact Centre (BCC), Internal Partners, Cash Managers, and Relationship Managers to support client requests.
Ideal Candidate
Developed knowledge of Cash Management products and services, including implementation processes and procedures.,Basic knowledge of Cash Management Online, eCIF, and Management Information Facility (MIF).,Knowledge of security documentation and process for preparation.,A Bachelor's or equivalent degree in Business, Finance, Accounting, or a related field is preferred.
Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be legally eligible to work at the specified location(s).
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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