Agent(e) relation clientèle
Description
iA Auto et habitation (iAAH) is looking for a temporary Customer Relations Agent whose primary role will be to handle tasks, emails, and calls from internal and external clients. The focus will be on processing requests related to premium collection and client account management. This position offers a great opportunity to showcase skills and potential within a supportive company that prioritizes human development, collaboration, and innovation.
What We're Looking For
Respond to external customer requests via phone, written correspondence, or email according to established procedures.,Process client requests from the company website related to bank withdrawals, changes in payment methods, and ensure follow-up.,Follow up on unpaid amounts by policyholders.,Daily processing of tasks and reports in line with procedures.,Process reinstatements and cancellations due to non-payment.,Provide support for call handling and/or task processing within customer service (does not require a damage insurance agent license).
Ideal Candidate
Excellent customer service skills.,Strong oral and written communication skills.,Proven effectiveness in quickly and proactively resolving customer dissatisfactions.,Proficient and quick in using computer systems.,Experience with Microsoft Office Suite.,Good team spirit.,Experience in accounting (an asset).
Hard Skills
Soft Skills
Work Hours
2 evenings per week and Saturdays on rotation
Benefits
Special Commitments
Must be available 2 evenings per week and Saturdays on rotation.
Also Available At
About the Company
iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, also operating in the United States. Founded in 1892, it offers a comprehensive range of life and health insurance, savings and retirement plans, mutual funds, and securities to protect the financial wellbeing of its clients.
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