Agent(e) d'accueil
Description
iA Auto et habitation is seeking a Reception Agent to join their team. The role involves receiving customer calls, analyzing their needs, directing them to the appropriate department, and ensuring an exceptional customer experience. This team also assists clients with online platform authentication and password management issues. The position emphasizes customer satisfaction, teamwork, and fostering a collaborative and innovative environment.
What We're Looking For
Receive customer calls,Analyze and identify customer needs during calls,Direct customers to the correct department,Ensure an exceptional customer experience during every interaction,Respond to calls from customers experiencing difficulties with online platform authentication and assist with password management.
Ideal Candidate
High school diploma,Customer service experience (asset),Strong sense of quality and customer service level,Good stress management and ability to work in a high-traffic environment,Ability and ease to perform multiple tasks simultaneously between calls,Courtesy, tact, and diplomacy,Ability to work in a team,Excellent judgment and analytical skills,Strong knowledge and skills in micro-computing
Minimum Education
High School
Hard Skills
Soft Skills
2 positions available
2 positions available
Benefits
Also Available At
About the Company
iA Financial Group
iA Financial Group is one of the largest insurance and wealth management groups in Canada, also operating in the United States. Founded in 1892, it offers a comprehensive range of life and health insurance, savings and retirement plans, mutual funds, and securities to protect the financial wellbeing of its clients.
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