ADVICE CENTER MANAGER
Description
The Advice Centre Manager will lead and manage an Advice Centre, guiding a team of banking advisors to achieve their objectives. This role focuses on coaching, professional development, ensuring an exceptional client experience, and maintaining operational excellence while adhering to the Bank's vision and business plan. The manager will also actively participate in branch management and represent the Bank professionally.
What We're Looking For
Coach banking advisors, supporting their daily work and career path.,Motivate team to ensure an exceptional client experience.,Ensure smooth operation and performance of the Advice Centre, promoting operational excellence and quality advice.,Promote and foster the advisory approach of the banking advisor model.,Promote synergy and teamwork to achieve financial contribution objectives.,Ensure compliance with identification, security, and privacy standards, and manage risk.,Proactively identify workforce needs, analyze resource gaps, and develop action plans.,Support and coach the team in canvassing activities and proactive client contacts.,Represent the Bank professionally with clients and external candidates.,College diploma in a 3-year technical program (DEC) and 8+ years of experience OR a bachelor's degree and 5–6 years of experience.,Be a mutual fund representative (MFR).,Be a Branch Compliance Officer (BCO) or become one within three to six months of hiring.,Extensive experience in team management and coaching.,Expertise in banking services, advisory approach, and business development.
Ideal Candidate
College diploma in a 3-year technical program (DEC) or a bachelor's degree.,Mutual fund representative (MFR) designation.,Branch Compliance Officer (BCO) designation (or willingness to obtain within 3-6 months).
Minimum Education
College diploma or Bachelor's Degree
Hard Skills
Soft Skills
Work Hours
Full-Time
Benefits
Special Commitments
Must be present at the branch to meet operational needs, Ensure compliance with identification, security and privacy standards.
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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