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Full-Time
On-Site

Administrative Assistant

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Description

RBC Dominion Securities in Sudbury is seeking a resourceful, empathetic, and collaborative Administrative Assistant to provide exceptional service and support to clients and the Advisor team. This role involves managing client account administration, responding to inquiries, onboarding new clients, and ensuring the efficient functioning of the Advisory team by offering internal support and maintaining accurate, compliant documentation.

What We're Looking For

Execute client account administration (opening, maintenance, resolution of requests),Maintain existing client accounts and identify opportunities for client contact,Manage timelines and key dates for accounts,Become proficient in internal controls and industry regulatory requirements,Ensure client files and documentation are accurate, up-to-date, and compliant,Respond to client inquiries efficiently (account transactions, requests, documentation, reporting),Assist Advisor team with welcoming and onboarding new clients,Coordinate and prepare meetings for Advisors with clients/prospects,Provide proactive client service and problem resolution,Effectively manage incoming communications from clients, Advisors, and partners,Update team's communication channels (websites, LinkedIn, Facebook, brochures, newsletters)

Ideal Candidate

Strong skills in various business applications/technology,High level of time management and organization skills,Demonstrated skills in providing world-class client service (professional, warm, friendly),Exceptional verbal and written communication in English

Hard Skills

Account Administration
Account Maintenance
Account Openings
Banking
Client Relationship Management
Client Service
Customer Experience (CX)
Customer Service
Data Entry
Data Gathering Analysis
Desktop Tools
Finance
Identifying Opportunities
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Multitasking
Office Administration
Organizing
Social Media

Soft Skills

Adapt Quickly
Always Learn
Collaborating
Communication
Contact Clients
Proactive Behavior
Problem Resolution
Resourceful
Empathetic
Time Management
Organization

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses
flexible benefits
competitive compensation
commissions
stock where applicable)
Leaders who support development (coaching and managing opportunities)
Opportunity to make a difference
Dynamic and collaborative team
World-class training program in financial services

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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