Full-Time

On-Site

Administrative Assistant

RRoyal Bank of Canada 1290 Shoppers Row, Campbell River, BC$40,000 - $45,000 per year

Description

This role involves supporting an Investment Advisor at RBC Dominion Securities in Campbell River, BC, by providing exceptional client service and performing a variety of administrative and clerical tasks. Key responsibilities include handling client inquiries and orders, maintaining client accounts, managing documentation, and assisting with daily operational duties. This position is initially a one-year maternity leave coverage with the potential to become permanent.

What We're Looking For

Input and follow-up on client orders as directed by Investment Advisors,Meet and greet prospects and clients,Investigate and follow-up on all client inquiries,Utilize contact management system for necessary follow-up and daily task management,Investigate and resolve inquiries and complaints related to accounts, referring to IA where appropriate,Follow-up on client trades to ensure proper settlement and delivery,Maintain current knowledge of client accounts by reviewing daily activity,Maintain client files,Ensure accurate and timely completion of all necessary client documentation,Assist with Documentation & New Accounts Openings Research,Print reports and distribute,Faxing and photocopying,Word processing

Ideal Candidate

Canadian Investment Regulatory Exam (CIRE),Excellent command of English language,Good telephone manner,Strong customer service skills,Excellent organizational skills,Ability to successfully multi-task,Strong Microsoft Office skills,Knowledge of the firm's operations, policies and procedures regarding client accounts (preferred)

Hard Skills

Account Management

Customer Success

Financial Regulation

Investment Risk Management

Microsoft Office

Soft Skills

Prioritization

Communication

Adaptability

Customer Service

Organizational skills

Multi-tasking

Decision Making

Group Problem Solving

Interpersonal Relationships

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Competitive compensation, commissions, and stock where applicable

Leaders who support development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

World-class training program in financial service

Special Commitments

1 year maternity leave coverage with the possibility of being made permanent.

About the Company

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven

Inclusive

Innovative

Collaborative

Professional

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