Administration Manager

Lead and develop a team of c.10 administrators.,Drive operational excellence and efficiency.,Embed structure, accountability, and performance standards.,Integrate AI tools into daily workflows.,Future-proof the function to support business growth.,Complete high level administration tasks, supporting the most senior members of the team.,Oversee all day-to-day administrative operations across the office.,Design and implement efficient workflows and task management structures.,Improve time management, workload allocation and service delivery standards.,Monitor KPIs and productivity metrics across the team.,Identify and eliminate inefficiencies or duplication of effort.,Build a scalable administrative structure that supports business growth.,Work alongside our office manager to lead change initiatives and operational transformation projects.,Embed best practice processes and documentation standards.,Ensure operational resilience and succession planning.,Champion the use of AI tools, including RBC Assist.,Identify opportunities to automate or streamline administrative tasks.,Train and support team members in adopting new technologies.,Ensure digital tools are used effectively, responsibly and compliantly.,Ensure adherence to Conduct Risk standards and FCA requirements.,Maintain high standards of accuracy, documentation and client record management.,Oversee processing of client documentation, payments, transfers and account administration.,Ensure policies, regulatory codes of conduct and internal procedures are consistently applied.

Significant experience managing administrative or business support teams.,Proven operational management experience.,Experience leading change and process improvement initiatives.,Strong leadership presence with the ability to influence at all levels.,Highly organised with a strategic mindset.,Commercially aware and solutions-focused.,Data-driven approach to performance management.,Excellent communication skills – written and verbal.,Confident decision-maker with sound judgement.,Strong attention to detail and high personal standards.,Advanced MS Office capability.,Understanding of FCA regulatory environment (nice-to-have).