Account Service Officer

Communicate with the Relationship team on client issues.

Provide consistent service within established benchmarks to achieve business Service Partner Agreement and client Service Level Agreement.

Accurately perform verification of pricing and date input into various systems: DDA, BVI, BCRMS, and CLS.

Provide prompt solutions to client inquiries related to business banking accounts via email.

Immediately review, dispatch, and prepare transactions from daily DDA Unpostable and Advance Posted reports, ensuring timely responses from BTC/BBO clients.

Investigate complex inquiries and engage appropriate service partners/vendors when necessary.

Provide strong support to the Manager in handling service/product issues with quick resolution.

Work with minimal supervision and be responsible for completing all assigned work.

Champion agility and effectively cross-train within Cash Management Operations.

Sales/Service & Contact Management or Performance Management experience (Must Have)

Exceptional communication skills, verbal and written (Must Have)

Strong understanding of BDA account setups (Must Have)

Strong knowledge of Fiserv Applications ATF, EE, AE, and IRX (Must Have)

Strong knowledge of BVI, ADI, DDA, CLS, BCRMS, and manual preparation of financial entries, ensuring accuracy of data (Must Have)

Ability to work with minimal supervision and direction (Must Have)

Openness towards coaching and feedback (Must Have)

Branch experience (Nice to Have)

Thorough understanding of Global Transaction Banking Operation Centre experience (Nice to Have)

Business Banking & CMO product knowledge (RBC Express, ACH, Wires) (Nice to Have)

Familiarity with International business clients (Nice to Have)