Account Manager, Retail - Dutch Speaking
Description
Lightspeed is looking for an Account Manager to join their Retail/Ecommerce team in Amsterdam. This role involves managing and expanding relationships with Lightspeed's highest-valued retail customers. The successful candidate will collaborate to understand customer goals, provide consistent value throughout the customer journey, build strong long-term relationships, and ensure sustained business growth. Responsibilities also include advocating for industry and customer needs internally and working cross-functionally to provide exceptional customer satisfaction.
What We're Looking For
Nurture excellent relationships with existing customers and ensure their ongoing success,
Meet and exceed sales quotas,
Plan and deliver Quarterly Business Reviews and Success Plans,
Monitor customer usage data, go-live dates, and health indicators to develop strategies for account retention and growth,
Advocate industry and customer needs within the Lightspeed organization to support innovation,
Work cross-functionally with internal teams (implementation, support, product) to provide customer satisfaction and resolve at-risk events,
Own and drive the strategy for each customer in your book of business,
Funnel customer feedback to appropriate teams to improve the end-to-end customer journey and address product gaps
Ideal Candidate
Experience in customer success, account management, sales development or business development,
Understanding of solution-based consultative sales and customer success in a SaaS environment,
Professional poise and confidence while communicating with customers,
Great task and time management skills,
Bachelor’s degree in a relevant field (preferred, not necessary),
Ability to use Salesforce, Churn Zero (preferred, not necessary),
Industry expertise in retail/hospitality (preferred, not necessary)
Hard Skills
Soft Skills
Benefits
Special Commitments
Must be fluent in Dutch, Role is based in Amsterdam
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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