Account Manager II

Deliver exceptional customer service,Lead all aspects of account management, credit, and operational risk for an assigned portfolio,Utilize sales platforms to understand customer/target needs, industries, and markets,Continuously build knowledge of the market, customers, and broader economic factors,Identify and respond to changes in the business environment,Develop and maintain Centre of Influence strategies and relationships,Identify customer/prospect referral opportunities to internal Bank partners,Develop and implement sales strategies to attract, acquire, and retain customers,Build new and deepen existing customer relationships using the Business Banking Relationship Methodology (BBRM),Promote and offer full suite of products, sales, services, and banking capabilities,Meet or exceed business targets,Negotiate to maximize profitability of relationships,Prepare high-quality credit applications with risk assessment, credit structure, due diligence, and presentation,Oversee account management to ensure compliance with guidelines and assigned limits,Renew credits in a timely manner, meeting targets for expired credits,Understand the market and industries within the portfolio to provide value-added service and mitigate risk,Actively refer to other business partners and respond effectively to reciprocal referrals,Protect organizational interests by identifying and managing risks, escalating non-standard/high-risk transactions,Ensure compliance with regulatory and operational risk requirements,Comply with Bank and industry Code of Conduct,Participate fully as a member of the team, supporting a positive work environment,Provide industry knowledge and participate in knowledge transfer,Keep current on emerging trends/developments and grow knowledge of the business,Participate in personal performance management and development activities,Keep others informed about project status and day-to-day activities,Provide mentorship and leverage best practices,Lead, motivate, and develop relationships with internal and external business partners/stakeholders,Contribute to a fair, positive, and equitable environment that supports a diverse workforce,Act as a brand ambassador for the business area/function and the bank

Undergraduate/Graduate degree and/or 5+ years of relevant experience and/or Associate Program

Undergraduate/Graduate degree or Associate Program