Account Manager II

Deliver exceptional customer service and continuously improve the customer experience.,Lead all aspects of account management, credit, and operational risk for an assigned portfolio.,Utilize sales platforms to understand customer/target needs, industries, and markets.,Build knowledge of the market, customers, and broader economic factors.,Identify and respond to changes in the business environment, establishing action plans to address customer issues.,Develop and maintain centre of influence strategies and relationships.,Identify customer/prospect referral opportunities to internal Bank partners.,Enhance TDBG brand by participating in networking events.,Develop/implement sales strategies to attract, acquire, and retain customers/business development opportunities.,Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM).,Promote and offer the full suite of products, sales, services, and banking capabilities.,Meet or exceed business targets.,Negotiate to maximize profitability of relationships with existing customers based on risk profile.,Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation.,Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.,Renew credits in a timely manner, meeting targets for expired credits.,Understand the market and industries within the portfolio to ensure value-added service is provided while mitigating risk.,Actively refer to other business partners and respond effectively to reciprocal referrals.,Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary.,Ensure compliance with regulatory and operational risk requirements.,Participate fully as a member of the team, supporting a positive work environment.,Provide industry knowledge for own area of expertise and participate in knowledge transfer.,Keep current on emerging trends/developments and grow knowledge of the business.,Participate in personal performance management and development activities, including cross-training.,Keep others informed and up-to-date about project status/progress.,Provide mentorship by sharing knowledge and experiences and leveraging best practices.,Lead, motivate, and develop relationships with internal and external business partners/stakeholders.,Contribute to a fair, positive, and equitable environment that supports a diverse workforce.,Act as a brand ambassador for your business area/function and the bank.

Undergraduate/Graduate degree and/or 5+ years of relevant experience and/or Associate Program.

Undergraduate/Graduate degree

Subject to provincial regulation for employment purposes; Requires compliance with regulatory and operational risk requirements.