Account Manager II

Continuously deliver exceptional customer service and improve customer experience.

Lead all aspects of account management, credit, and operational risk for an assigned portfolio.

Utilize sales platforms to understand customer needs, industries, and markets.

Build knowledge of market, customers, and economic factors.

Identify and respond to changes in the business environment, establishing action plans for customer issues.

Develop and maintain centre of influence strategies and relationships.

Identify customer/prospect referral opportunities to internal Bank partners.

Develop and implement sales strategies to attract, acquire, and retain customers, increasing profitability and business growth in line with risk profiles.

Build new relationships and deepen existing ones using the Business Banking Relationship Methodology (BBRM).

Promote and offer the full suite of TD products, sales, services, and banking capabilities.

Meet or exceed business targets.

Negotiate to maximize profitability of relationships with existing customers.

Prepare high-quality credit applications with strong risk assessment, credit structure, due diligence, and presentation.

Oversee account management to ensure compliance with guidelines and limits.

Renew credits timely and meet targets for expired credits.

Understand the market and industries within the portfolio to provide value-added service and mitigate risk.

Refer to other business partners within Business Banking and across TDBG.

Protect organizational interests by identifying and managing risks, escalating high-risk transactions.

Ensure compliance with regulatory and operational risk requirements.

Minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

Participate fully as a team member, supporting a positive work environment.

Provide industry knowledge and participate in knowledge transfer.

Stay current on emerging trends and developments.

Participate in personal performance management and development activities, including cross-training.

Keep others informed about project status and daily activities.

Provide mentorship and leverage best practices.

Lead, motivate, and develop relationships with internal and external business partners.

Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

Act as a brand ambassador for the business area/function and the bank.

Experienced working professional accountable for new business origination and relationship management for the Commercial Business segment, managing a portfolio with moderate cash management, deposit, and credit complexity requirements. Ability to interpret and analyze customer financial statements with credit acumen. Identifies referral opportunities across business lines and segments. Possesses solid knowledge of products, sales, services, credit management practices and processes, methods, and operating standards.

Undergraduate/Graduate degree

Subject to provincial regulation for employment purposes