Account Manager II

Deliver exceptional customer service and continuously improve the customer experience.,Lead all aspects of account management, credit, and operational risk for an assigned portfolio.,Utilize sales platforms to understand customer/target needs, industries, and markets.,Build and maintain a strong knowledge of the market and broader economic factors.,Identify and respond to changes in the business environment.,Develop and maintain centre of influence strategies and relationships.,Identify customer/prospect referral opportunities to internal Bank partners.,Develop and implement sales strategies to proactively attract, acquire, and retain customers.,Consistently follow the Business Banking Relationship Methodology (BBRM).,Promote and offer the full suite of TD's products, sales, services, and banking capabilities.,Meet or exceed business targets.,Negotiate to maximize profitability of relationships.,Prepare credit applications with high-quality risk assessment, credit structure, due diligence, and presentation.,Oversee account management to ensure adherence to guidelines and limits.,Renew credits in a timely manner.,Understand market and industries within the portfolio to provide value-added service and mitigate risk.,Refer to other business partners and respond effectively to reciprocal referrals.,Protect organizational interests by identifying and managing risks, escalating non-standard/high-risk transactions.,Ensure compliance with regulatory and operational risk requirements, and Bank/industry Code of Conduct.,Participate as a team member, supporting a positive work environment, and ensuring timely communication.,Provide industry knowledge and participate in knowledge transfer.,Keep current on emerging trends/developments and grow knowledge of the business.,Participate in personal performance management and development activities.,Keep others informed about project status and day-to-day activities.,Provide mentorship and leverage best practices.,Lead, motivate, and develop relationships with internal and external business partners/stakeholders.,Contribute to a fair, positive, and equitable environment.,Act as a brand ambassador.

Experienced working professional accountable for origination of new business and relationship management for the Commercial Business segment.,Manages a portfolio with moderate cash management, deposit, and credit complexity requirements.,Interprets and analyzes customer financial statements with credit acumen.,Identifies referral opportunities across business lines and segments.,Possesses solid knowledge of products, sales, services, credit management practices and processes, methods, and operating standards.,Solves problems of moderate complexity and recommends new product and service solutions.,Work performed under moderate guidance and supervision from management.,Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders.,Generally reports to the Senior Manager Commercial Services.

Undergraduate/Graduate degree, or Associate Program

Subject to provincial regulation for employment purposes.