Account Manager, Ecommerce/Retail - Dutch Speaking

Nurture excellent relationships with existing customers and ensure their ongoing success,Meet and exceed sales quotas,Plan and deliver Quarterly Business Reviews and Success Plans,Monitor customer usage data, go-live dates, health indicators, and translate into strategies for account retention and growth,Advocate industry and customer needs within Lightspeed to support innovation prioritization and investment,Work cross-functionally with internal teams (implementation, support, product) to provide excellent customer satisfaction and resolve at-risk events,Own and drive the strategy for each customer in the book of business,Funnel customer feedback to appropriate teams to improve the end-to-end customer journey and address product gaps

Experience in customer success, account management, sales development or business development,Understanding of solution-based consultative sales and customer success in a SaaS environment,Professional poise and confidence while communicating with customers,Great task and time management skills,Bachelor’s degree in a relevant field (preferred),Ability to use Salesforce, Churn Zero (preferred),Industry expertise in retail/hospitality (preferred)

Bachelor's Degree (preferred)